MarketTerminal FAQ

^ktsMarketTerminal is a powerful cost-effective real-time market information service which delivers fast accurate data and analysis to market professionals, via any Internet-enabled PC or laptop. Its unique ASP (Application Service Provision) architecture makes it extremely cost-effective in that it requires no additional hardware, software or communications infrastructure to work.

^ktsMarketTerminal is the only solution that provides a comprehensive cost-effective market data service with no hidden costs, that is, no additional hardware requirements, no software installation or downloads, and automatic upgrades. It is therefore maintenance-free and both genuinely portable and future-proof.

^ktsMarketTerminal is for market professionals such as private and corporate client stock brokers, investment managers, fund managers, analysts and other financial professionals who require access to an extensive range of real-time equity data and news but without paying the premium prices of the more traditional, dedicated line vendors.

Free trial accounts over a limited time period are offered to users wishing to evaluate the service. Please contact our sales team  to find out more. After the free trial period, ^ktsMarketTerminal is a subscription-based service whereby a licence agreement is required for access. 

Please contact us to discuss your requirements.

You will need to pay the exchange fees as quoted by the London Stock Exchange (LSE), Euronext LIFFE, FTSE International and other organisations, which they charge on all products that use their real-time data. ^ktsMarketTerminal does however offer contended Level 2 data which substantially lowers the overall cost for these exchange fees. 

^ktsMarketTerminal includes as standard real-time UK market indices, Level 1 and Level 2 UK equity data, four premium newswires (including all regulatory news), company fundamentals, interactive charting, enhanced technical analysis tools, Euronext LIFFE, FOREX, fixed income and a range of professional tools such as portfolios, watchlists, alerts, ticker, instant messaging system, chat and a powerful search engine.

The FOREX section covers spot and cross rates in most global currencies. Euronext LIFFE data is taken from the exchange via ComStock and includes full coverage of futures and options prices. The Bonds section is the complete set of fixed income information as provided by ComStock. 

The equity and market information is taken from the acknowledged market leader, ComStock. News is taken from leading sources such as LSE's RNS and Dow Jones, company fundamentals are provided by Hemscott and World'Vest Base, and Euronext LIFFE is taken from the exchange itself. In every instance we have carefully selected the very best data providers available.

^ktsMarketTerminal carries full regulatory news including the LSE's RNS, AFX Focus UK, Dow Jones UK Markets Report and PR Newswire, with a fully searchable historical news archive.

^ktsMarketTerminal has a comprehensive range of technical analysis charting tools, including MACD, RSI and Bollinger Bands. 

Yes. The portfolio system displays and stores real-time profit and loss for an unlimited number of user-defined portfolios. Watchlists are a user-configurable system for tracking real-time price movements. Alerts can be configured for price changes (bid, ask or mid), news, or even entire watchlists.

Yes. You can stream live data via a DDE link or a COM link. You can also use Exports to create customised static datasheets, or from charts for historical price data, or from the stock screener for lists of fundamental data.

Yes. You can type in part of the name, and the powerful search engine will suggest candidates. Other methods are via the A-Z index and the stock screener. These features were implemented in response to customer requests..

This delivery model enables significant cost savings because there is no need to purchase and maintain additional hardware, thereby saving on capital and maintenance costs. And, as we host the ^ktsMarketTerminal application, implementation is fast and upgrades automatic.

There are no hidden costs. ^ktsMarketTerminal operates on any standard PC with an Internet connection and does not require any hardware installation or software downloads so is therefore effectively "maintenance free".

We carry out enhancements to the service on a regular basis, with major enhancements pre-announced. Due to the ASP architecture, all enhancements and upgrades are carried out automatically, with no software installation necessary at the client end.

You need a machine capable of running Explorer v6.0, Windows 2000 / XP and Sun Java, with Internet connectivity (9.6 kbps sufficient).

When a licence agreement has been signed, ^ktsMarketTerminal is accessible via any PC or laptop as per the minimum specifications.

Yes, ^ktsMarketTerminal is available now for your PDA or BlackBerry. Portability is in fact a major aspect of our service, as the ASP delivery approach means we can effectively provide the same service across any platform no matter how limited the bandwidth.

Access is extremely fast via ^ktsMarketTerminal's secure leased line Internet connection and advanced communications technology. All that is required is an Internet connection, a PC or laptop and a secure ^ktsMarketTerminal ID and password to log on within seconds.

Yes. there is an option to launch ^ktsMarketTerminal in a window, enabling you to switch between ^ktsMarketTerminal and other applications very quickly and easily, or full-screen, in which ^ktsMarketTerminal makes the most of the screen space available as a dedicated terminal.

^ktsMarketTerminal is fully portable. All your watchlists and preferences are stored centrally and backed up on our servers, and as ^ktsMarketTerminal can be accessed via any standard PC, PDA or even a laptop with a mobile phone, anywhere in the world, you receive the same watchlists and user preferences as if from the office PC. 

Yes. You can connect to the service via any network, whether Internet (dial-up or leased line), ISDN, Radianz, Intranet connection and wireless. We can offer technical advice on using any of these methods.

^ktsMarketTerminal is colocated at Level 3 in the City, at Redbus in Docklands, and at our offices in Middlesex. Level 3 and Redbus provide underlying infrastructure for many of the most respected household names in the communications and Internet industries and enables us to achieve 100% resilience. If you have PC problems on-site, you can immediately log on from another PC and continue using the service.

The ^ktsMarketTerminal service is colocated to ensure reliable transmission of accurate real-time data to market professionals. If, for whatever reason, the primary service has problems, there is a completely redundant backup service immediately ready.

We regard our support level as best-in-class. Full technical support backup is provided to deal with all enquiries by telephone, by using ^ktsMarketTerminal's online help and instant messaging services, by email, and via the ^ktsMarketTerminal support page accessed from the launch bar.

^ktsMarketTerminal is constantly evolving. New features are added and users are immediately informed of this on the Main Contents page and by system announcements. Features will continue to be added as more feedback is submitted by our customers.

You can start a free trial right now, with no downloads, upgrades or installs. Simply go to our trial page and either fill in the online form, or call us on +44 (0)20 7256 2300.

Alternatively, if you'd like to discuss our services more, use the details on our contacts page.